From visitor management to access intelligence: a preview of the all-new Sign In App experience

Most workplace technology follows the same pattern. As organizations grow, the systems they rely on become harder to manage.

More locations. More people. More settings. More reports.

The tools that were supposed to make work easier slowly create more work of their own.

That's especially true when it comes to managing who's entering your organization. A visitor management system starts with a simple goal: know who's on-site. But as organizations grow, that responsibility expands.

You need visibility across multiple locations. You need confidence that visitors have completed the right processes. You need consistency across sites. You need to know what's happening right now, not just what happened yesterday.

Most organizations solve that by adding more systems, more spreadsheets, more reports, and more administration.

We think there's a better way.

One view changes everything

When information lives in different places, every decision takes longer.

• Need to know who's currently on-site? That's one screen.
• Need to see who visited last week? That's another.
• Need to check whether a contractor completed the required documentation? That's somewhere else again.

The problem isn't a lack of information. It's a lack of visibility.

That's one of the ideas driving the all-new Sign In App experience.

Built around a simple principle: everything you need should be easier to find, easier to understand, and easier to act on. The new experience will bring together activity, people, devices, settings, and administration together into a more connected view of your organization.

Instead of moving between multiple screens and reports, teams will be able to see what's happening across their organization from a single place.

Not because dashboards are exciting. Because clarity is.

Control without complexity

Visibility is important. But visibility on its own doesn't solve anything.

The real value comes from being able to take action quickly.

That's why the all-new Sign In App experience isn't just about seeing more. It's about managing more with less effort.

• The new Unified Activity View will bring together live activity and historical records into a single view.
• The People Directory will make it easier to manage repeat groups such as contractors, employees, and students from one place.
• Centralized device management will allow administrators to update kiosks remotely across multiple locations. Changes that once required phone calls, support tickets, or site visits can now happen in minutes.

Every improvement is designed to reduce administrative overhead, eliminate repetitive tasks, and help teams move faster.

Compliance shouldn't be a bottleneck

For many organizations, compliance happens at the front desk:

• Visitors arrive.
• Forms are completed.
• Policies are reviewed.
• Approvals are requested.
• Everyone waits.

The challenge is that compliance requirements continue to grow, while expectations around visitor experience continue to rise.

Organizations shouldn't have to choose between the two.

That's why we're moving important processes earlier in the visitor journey.

With visitor pre-boarding, assessments, approvals, and automated data handling, organizations can prepare before someone arrives rather than managing everything at the point of entry.

The result is a smoother arrival experience for visitors and greater confidence for the teams responsible for keeping people safe.

Because compliance works best when it's proactive, not reactive.

Simplicity that scales

Growth often creates complexity. Every new site introduces more settings. Every new process introduces more administration. Every new requirement introduces more opportunities for inconsistency.

The all-new Sign In App experience is designed differently.

• Field libraries allow organizations to create once and deploy everywhere.
• AI-powered translations make it easier to support multiple languages without creating additional work.
• Multi-day pre-registrations reduce repetitive tasks for regular visitors and contractors.
• Centralized management keeps locations aligned while still giving individual sites the flexibility they need.

The goal isn't simply to support more locations. It's to make the hundredth location as easy to manage as the first.

From visitor management to access intelligence

The real story isn't the features themselves. It's the experience they create when they come together.

Traditional visitor management systems focus on recording activity.

• Who arrived.
• When they arrived.
• When they left.

That's important. But modern organizations need more than a record of what happened.

They need visibility into what's happening now. Confidence that the right people have the right access. Tools that help them prepare before issues arise. And a platform that connects information across people, places, and processes.

That's what we mean by Access Intelligence.

Not simply knowing who is present, but understanding what that means and what should happen next.

It's why we've invested in visibility, automation, compliance, and centralized management.

Not as separate features. As connected parts of a platform designed to help organizations stay one step ahead.

What's next

In the coming weeks, the all-new Sign In App experience will be available to try live.

It’s the biggest evolution of Sign In App since the company was founded.

But it's also a foundation.

As we continue building the Access Intelligence Platform, we'll keep investing in the tools that help organizations simplify operations, reduce risk, and create better experiences for every person who walks through their doors.

More visibility. More control. More intelligence.

Without more complexity.

That's the future we're building toward.