Pricing and billing

What’s the renewal cost for the site subscription?

The annual cost of each site subscription is $436.

Do site subscriptions auto renew?

To help reduce admin for you, you can choose to set up automatic renewals if you pay by credit or debit card. However, whether you choose automatic payment or not, we will always contact you prior to your renewal to make sure you’re still happy with our service.

What are your methods of payment?

You can pay online via credit card (Visa, Mastercard or American Express) or select invoice as your payment method to pay by bank transfer. You will have the option to provide a purchase order number with your order.

When we purchase the full package is the hardware ours to keep or do we have to return it after the year?

If you choose the “Full package - Buy” option, all hardware is yours to keep. This includes the iPad, printer, secure stand and media. The “Full package - Hire” option is available to those looking to hire equipment for a lower upfront cost. If you choose “Full package - Hire”, you can request a hardware refresh after 3 years.

How many site subscriptions do I need?

Each location or office with a different postcode requires its own site subscription.

Can I connect more than one iPad to a site?

You can connect additional devices for each entrance at no additional cost, but if the buildings are located in different postcodes, each would require a site subscription.

How do I add more sites?

If you’re an existing Sign In App site, contact us to add more sites or place an order here and we will contact you to ask if you want the new site under your existing account or a new one.

How many staff can I set up?

There’s no limit to the number of staff who can use Sign In App. There are no limits to any visitor groups and companion app is a free download available to all your staff.

Do you offer any discounts?

We believe Sign In App is great value for money. Support is included in the price and our development team release new features each month at no extra cost. There are also no limits to the number of staff, devices or portal users you can add. We’ve priced the product to be as competitive as possible, so we’re unable to offer additional discounts unless you are ordering 10 or more sites.

What additional costs are there?

The only additional cost is for SMS notifications which are charged at 7¢ per message. Otherwise all support, updates and features are included in your $436 subscription.