Case Study: Somerset Care

Somerset Care is an award-winning major care provider based in the South of England and is one of the largest not-for-profit care organisations in the UK. Somerset Care offers an extensive range of care and support services including day, residential and nursing care homes, respite centres, home care and more.

Due to the nature of the organisation, health and safety has always been a top priority for the Somerset Care team and it’s critical for them to control who is allowed on site and have a clear view of exactly who is in the building at any one time. Previously, they were using pen and paper for their sign in process but recognised the need for a more reliable and secure solution to improve safety and provide a seamless experience for both visitors and employees - that’s what led them to Sign In App.

We caught up with Louise Schooley, IT Systems Support Manager at Somerset Care, to find out more…

“Initially we started to look at getting a visitor management system for our offices just to record the sign in of visitors and staff so we could see who was in the building at a given time. We were just using a visitor and staff sign in book at the time. We came across Sign In App and it felt like the perfect fit for us.”

Since joining the Sign In App community, Somerset Care have rolled out the solution to 32 care homes and offices and have been utilising the full range of health and safety features for their visitor management and employee sign in processes.

Lousie continues: “Our experience with the team has been 5 star - nothing is too much trouble. We currently have 32 sites using Sign In App and we use most of the features - the visitor management suite, Spaces for desk booking, Safety+ for evacuations and safety check and custom fields to collect the exact data we need; our employees also use Companion app and Sign In App Tap. We also have an integration through the API between Sign In App and our rota system which has been particularly helpful.”

When asked if she’d recommend Sign In App to other care organisations, Louise responded: “Absolutely.”

Looking to streamline your visitor management and employee sign in processes like Louise and the team at Somerset Care has? Try Sign In App for free for 15 days here - no credit card is required and full support is included.