Frequently asked questions
- How do I sign up for a trial?
You can sign up online here. It only takes a minute and you’ll receive an email with a link to our user guide which will walk you through setting up the app and online portal.
- What hardware do I need to be able to try Sign In App?
You will need a PC or laptop with a modern web browser to access the Sign In App online portal. From the portal you can manage all your settings and configure your sign in experience. To experience signing in via an iPad, you’ll need access to an iPad that’s 5th generation (2017) or later. To sign in with our companion app, you’ll need an iPhone or Android device. Lastly, if you plan to print out a Sign In Point QR code, you’ll need a printer and a smartphone to sign in with.
- What if I don’t have access to this hardware?
If you’d like to see the iPad signing in process but don’t have access to an iPad, let us know and we can arrange a web demonstration to walk you through it.
- How long does the trial last for?
The trial will end 15 days after you sign up.
- What is included in the trial?
The trial is unlimited, so includes all features and support. We also provide you with 10 free tokens to try out SMS notifications. You can set up as many staff, portal users and devices as required. We don’t add any trial notices or warnings to the iPad app, so you’re free to use Sign In App in your reception for the duration of your trial.
- I haven’t had time to use our trial, can I have an extension?
Please contact us and we’ll aim to extend your trial where possible to give you more time to review the app.
- How do we order following our trial?
At any point during or after your trial, you can buy Sign In App online here. If you’ve had a trial, we will contact you to find out if you want to transfer your trial data over, or open a new account.
- Will all my visitor data and settings be kept from my trial?
When you buy Sign In App, we’ll contact you and give you the option to transfer all your trial data, just the settings or set up a new account if you’d prefer to start again. It’s up to you.