FAQ

Common questions around users, sites, support and billing. If you have any questions that we haven't answered here, please get in touch here.

Can we get notifications of a visitor arriving?

Yes, you can receive emails, SMS messages (6p per SMS), or MS Teams notifications when visitors arrive . To learn more about setting up notifications, click here.

If you have a Slack team you can connect it to Sign In App to receive notifications of sign ins to a nominated Slack channel. If you don't have a free Slack account and are interested in learning more, visit www.slack.com.

Is it possible to trial the app before purchasing?

Yes, we offer a free 15 day trial. As part of the trial can use an iPad, Companion app, or printable Sign In Points to sign in visitors, employees, and contractors. You won't be able to print badges as part of the sign in process unless you have a compatible Brother QL label printer. Click here

What are the annual renewal costs?

A site subscription includes the app and management portal, support, hosting, backups and all updates. To purchase Sign In App for your organisation, click here. You can find the latest pricing here.

Can I pay by credit card?

Yes, we can accept payment by card, BACS transfer or cheque. You can order online by credit card here.

Can we have more than one device connected to the app as we have more than one entrance?

Yes, you can attach multiple iPads to each site, however, there will only be one fire list unless you purchase an additional site subscription. You can find instructions on adding additional devices here.

Can I access the fire list from a mobile device?

Yes, you can download Sign In App Companion from the Apple App Store or Google Play Store. The companion app for smartphones allows nominated users to pre-register guests and access your site's fire list. From the app you can time roll calls during evacuations or drills, mark evacuees as present and add notes. Completed evacuation reports are securely stored in your Sign In App portal. For more information click here.

Sign In App Companion is a free download and is available as part of your Sign In App subscription. There are no limits to the number of people you can invite to use the app and you can control what level of access each user has.

What is the cost of purchasing additional badges and media?

You can find the latest pricing here. There are no print ink costs as the printer is thermal. Delivery charges apply.

Is it possible to view what a badge will look like once it's been printed?

You can use the badge preview within a site's settings to see what a badge will look like when it is printed.

No, by signing in as an employee they will be registered in the building and will appear on the emergency list but a badge will not be printed.

Does the price include installation?

No, the price does not include installation. Everything you need is sent in one box and we have an easy to follow user guide for getting started here.

Will the iPad be in a secure case?

The Bouncepad enclosure we supply as part of the full package is lockable and certain models can be mounted to either a desk or the wall.

Can we control what other apps on the device can be accessed?

Guided Access allows you to lock an app on the device, this will prevent the app from being closed or other apps being accessed. You'll find Guided Access by going to Settings, Accessibility and then scroll down to Guided Access. You can read more about setting up Guided Access here

Do we have to use an iPad?

The main reception based app is iPad only, but you can use Sign In App without an iPad. Visitors are able to sign in using printable Sign In Points and employees can use Companion app from their smartphones.

Is it possible to list our safeguarding procedures for the visitor to click they accept before signing in?

Yes. You can include your own terms, policies or procedure that must be accepted before the visitor can sign in. You can read more about how this works here.

Would there be a possibility of training for employees on reception?

We don't offer training, however, in our experience over many sites, the product is so simple to use that training isn't required. There is a full user guide here and you can evaluate this yourself during a free trial.