Configure sites

Sign In App is a flexible tool that can be customised to fit your sign in process and organisation's branding.

The options to configure each site are displayed within the Manage tab of the online portal. From here, you can change the site name, update the Sign In App background image, turn features on and off and add new devices.


The app automatically checks for updated settings regularly. However if you would like your changes to be applied immediately, you must return to the Manage screen in the app, or select Reload config from the Options menu on the app's Manage screen.


From the Site details tab, you can rename the current site and provide an address. The address is used when sending pre-registered guests an email invite.

Editing a site

If you have Sign In App installed over multiple sites, it's important to make sure you are editing the correct site when making changes, as you can configure each site differently.

The site name appears above the Site Name field. Please note, the site you are editing may be different than the one you are using to view the Today and History screens. If you find yourself editing the wrong site, click Manage in the top menu to select the correct one.

Click Save to save your changes.


Your custom background image is the first thing your visitors and staff see when signing in, so it's important to make a great first impression. If you need any help formatting your logo or design into the correct format, please contact the Sign In App team on and we'll be happy to help.

Example of the branding upload page

A preview of the current background image for the selected site is displayed. To upload a new image, click the Upload a new image option under the preview. You will then be prompted to select the file you wish to upload from your computer. Sign In App supports images in JPG and PNG formats.

Once selected, there will be a slight pause while the file uploads. Once complete, the preview will be updated with your new image.


Image dimensions Your background image fills the screen on your iPad, so it's important that the image you upload matches these dimensions. If the image is uploaded with incorrect dimensions it may appear distorted. The minimum dimensions are 1024px wide by 768px high. For the sharpest image, we recommend your image is 2048px wide by 1536px high. If you have any questions, please contact the Sign In App team on the email above.

Click Save to save your changes.


An important part of visitor management is presenting guests with policies and terms relevant to their visit. Sign In App gives you flexibility in how you configure these messages for each visitor group.

Multiple messages

You can set up and present multiple messages to your visitors. To add a message, click the Add new button at the bottom of the screen. To remove a message, click the delete icon in the top right corner of the message.


If you don't have any messages, this section will be skipped in the app. If you have multiple messages, they will be presented one after another as the user accepts and continues.

Health and Safety message displayed in the Sign In App iPad app The message dialog on the Sign In App portal


The title of the message shown at the top of the screen


The body of the message. This view scrolls in the app so there is no limit to its length. URLs can be included which can be opened in the app.


Select whether the visitor must accept these terms before continuing (either via a checkbox or a signature) or if the terms are for the user's information only.


If you require the user to accept the terms, select the type of action required;

Action Description
Accept User must tick a box to confirm they accept the message
Confirm User is presented with an optional tick box that doesn't prevent them signing in
Signature User is prompted to sign the screen
Action label

Enter the label that should appear next to the checkbox.

Show for

Select the visitor groups who should see this message upon signing in.


If you select a repeat visitor type (i.e. staff) they will only be asked to accept the message once. It will no longer show until the message is updated. They will then be asked to re-read and approve the message.

Advanced options

Here you can select to email a copy of the message as a PDF to the visitor who just signed in. You can also upload your own attachment to be sent with the email.


To email the message to the visitor, one of your custom fields MUST be an email address.

Click Save to save your changes.

Evacuation points

Evacuation points allow you to group together people on your fire list for the purposes of a roll call. Each site can have unlimited evacuation points which can be configured from this screen.

Adding an evacuation point

To add an evacuation point, click Add new. A new window will appear with three tabs.


On the details tab, give the evacuation point a title. You can also add a letter or number which is used as an icon to identify the evacuation point.

The evacuation point details screen

Map (optional)

Map allows you to specify the exact location of the fire point on a map. Use the search box to find a location (by postcode or company name) and then drag and drop the red pin to the relevant location.

The evacuation point map screen


Evacuation point maps will be utilised in a future update.


Uploading a photo on the photo tab allows you to attach your own map as an image, a photo of the sign identifying the evacuation point or the location of the evacuation point itself.


Evacuation point photos will be utilised in a future update.

Deleting an evacuation point

To delete an evacuation point, click the edit 'trash can' icon next to the Evacuation point you would like delete. On the warning dialog click OK if you are sure you want to delete the Evacuation point. This cannot be undone.

Evacuation point defaults

To start using evacuation points, you'll need to let Sign In App know which evacuation point is relevant for each of your visitor groups.

Setting a default

To set the default evacuation point for a group, click the drop down next to the group name and select the relevant evacuation point. If a group shouldn't be included in any of the evacuation points select None selected.


If a visitor group doesn't have an evacuation point, they will still show on the fire list under 'All evacuation points'.

Setting an evacuation point for an individual

In addition to setting a default evacuation point for a group, you can also override this with a setting for each repeat visitor (i.e. staff). This can be set when editing a repeat visitor. Learn more here.


The privacy screen allows you to toggle different privacy options for the Sign In App depending on your needs. Here you can find a detailed explanation of what each option does.

Show autocomplete for regular visitors

As your visitors sign in, Sign In App automatically searches your visitor history and presents a list of names that match theirs. By tapping their name, it will autocomplete both their full name and first custom field (i.e. company), speeding up the sign in process.

If you would prefer to disable the autocomplete feature, toggle this option off.

Only show pre-registered names with an exact match

When your pre-registered visitors arrive, a list of pre-registrations appear once they have typed 3 letters into the full name field. If you do not want to show a list of names and only show a pre-registration when the full name is typed, toggle this option on.

Hide visitors on the sign out list

When your visitor signs out, a list of currently signed in visitors is displayed. From here your visitor can locate their name and swipe left to sign out. There is also a search option to quickly find their name.

If you would prefer to hide the list of signed in visitors, tick this option. Each visitor will be required to search for their name to sign out.


For additional privacy, you can also select the Require visitors to type their full name option to require visitors to type their full name to sign out, rather than searching as they type.

Hide "Powered by Sign In App" on the main screen

A small Sign In App logo appears as your visitors sign in. To hide this logo, toggle this option on.

Click Save to save your changes.

Custom fields

Sign In App allows you to configure up to 5 additional custom fields per visitor group to capture additional data about your visitor. These are in addition to the Full name field that is always displayed. To add a new field, click Add new. To edit a field, simply click the pen icon to the right of the name.

The evacuation point map screen

Edit options

Field label

The name of the field as it appears in the app.

Field type

Select what type of information is being captured. The iPad will display a custom keyboard suited to the type of information you select (e.g. email displays the @ symbol immediately without having to press shift).

  • Text - the standard keyboard is displayed
  • Uppercase - all caps, suitable for car registrations
  • Email - email addresses
  • Number - the number keys are displayed
  • URL - suitable for entering websites
  • Notify list - select the person to notify when this visitor arrives. See Groups for more information.
  • Yes/No - display a yes/no option for visitors
  • Dropdown - show a list of options for the visitor to choose from
  • Signature - ask the user to sign the screen


If you select the Dropdown type, you will then have the option of setting a default value

Show on evacuation list

Tick this box to include this field when you generate your evacuation list. This is useful if you capture who visitor is seeing, or their mobile phone number.

Make this a required field

Set this custom field to be mandatory. A visitor will not be able to sign in without first completing this field.

Show for

Select which visitor groups this field should appear for.

Delete a custom field

To delete a custom field, click the edit 'trash can' icon next to the custom field you would like delete. On the warning dialog click OK if you are sure you want to delete the custom field. This cannot be undone.

Sign out fields

You can add fields for signing out in the same way as you set up regular custom fields. Each field allows you to select which groups it should appear for. The same field types can be used, including dropdowns where you customise the options to pick from.


If your guest walks away without entering the additional information, they will still be signed out.


From this screen you can choose which badge template is used for all standard visitor groups on this site. The currently selected badge appears in a preview with your logo and a sample photo. You can select a badge from a gallery of templates, or create your own using the Badge Builder tool.

The selected badge as shown on the Sign In App portal

Selecting a badge template

To select a new badge template, click the Change badge button directly under the badge preview. This will open the badge gallery.

The Sign In App badge gallery screen

The currently selected badge is highlighted with a green tick in the top right corner. Any custom badge templates you have created appear at the top, followed by templates designed by the Sign In App team. To choose a new template from the gallery, simply hover your mouse over one of the badge templates, and click the .


For the best results, choose a badge template that matches the width of the media in your printer. The two standard sizes are 62mm and 54mm. Each badge template shows the media it was designed for. If your printed badges are too wide and do not fit in your badge holders, this is usually the reason.

Badge builder

Badge builder is a powerful tool that allows you to customise templates or build your own badges.

Blank badge in the badge gallery with hover tools displayed

To change an existing template

Hover your mouse over the existing template and click the 'pen' edit icon as shown above.

To create a new template

Hover your mouse over the 'blank' template for your label width, before clicking the 'pen' edit icon.

The Sign In App badge builder


The badge editor will appear. Items you can add to the badge appear on the left, the badge preview is in the centre of the screen, while the right panel shows options for the item currently selected. When no item is selected, this allows you to rename the badge. At the bottom of the view you can select the badge size.


While the height of the printed badge will change depending on the media you are using, all badge templates should print to a width of 88m. This is to ensure they git in standard badge holders.

Moving and resizing

Click on an item in the left menu to add it to your badge preview. When the item is selected in the preview, it is highlighted with a green border and 8 'resize' handles.

The Sign In App badge builder

To resize the item, click and drag any of the edit points. To move and item click and drag within the green bordered area. To delete an item, first select it, then press Delete on your keyboard or click the red bin icon in the right panel.

Text fields

When selecting text, such as sign in fields, visitor name, date or custom text, additional options will appear in the right panel. These include:

  • Font size - drag the slider to the required size

  • Style

    Black text
    White text on black background
    Red text*
    White text on red background*

  • Left / centre / right aligned

  • Delete

The properties panel from the Badge Builder


*To print red you will need the QL-820NWB printer and special media. Contact for more information.

When you've finished making changes to your badge, click the Save button. Make sure the badge is selected with the green tick in the corner, then reload the config in your app by closing and reopening it, or go to Config > Options > Reload config to do this manually.

As standard, your badge template will use the logo uploaded to your 'Account Info' section of the portal. If you wish to use a different logo for this site's badges, you can change the logo by clicking Upload file under the badge preview. This will override the account settings for this site.

Badge logo upload tools


When you change your logo, either here or in the main account settings, all badge previews will be updated to use the new logo. Please note all previously generated badges will still use the logo that was in place when the visitor signed in.

Click Save to save your changes.


The features screen allows you to configure and toggle extra features the Sign In App provides. You can find a description of each of these features below.

Automatic sign out

Automatic sign out is now managed as a setting on your visitor groups. This allows greater flexibility as you can set groups to have different auto sign out options. To sign visitors out at a specific time each day (or after a certain number of hours), edit the group and modify the Automatically clear group member's in or out status option.

QR code scanning

Enable the QR code scanning feature to add a button to the top left of the welcome and sign in screens. When your visitor or staff member taps this button, a window will appear with a feed from the device's front camera. By holding a QR code in front of the device, the visitor can sign in or out easily.


If QR code scanning is enabled, all pre-register email invites will include a QR code for fast sign in. If QR code scanning is disabled, email invites will still be sent without a QR code.

Visitor photos

Enable visitor photos to prompt each visitor for a photo. A photo will be taken using the iPad's front facing camera. After each photo is taken, the visitor will have the option to retake the photo or continue. Photos appear in the online portal and on the visitor badge if configured.

On site reports

On site reports allow you to monitor who is still signed in after a predefined time. An email will automatically be sent to the email addresses provided at the set time each day, showing all visitors and staff still signed in to the site at that time.

Click Save to save your changes.


The manage devices screen will show all devices connected to the current site.

Add a device

You can add as many devices as required to each site. To add a new iPad, first generate an authorisation code.

Generating an authorisation code

Under New Device, click the Connect button. A window will appear with your code.

Device authorisation code modal on the Sign In App portal

Enter your authorisation code on the iPad

Enter this code on the Sign In App and tap Add Device. The iPad will instantly appear on your device list on the Sign In App portal. For instructions on downloading the Sign In App, click here.

Your device is now connected.


If the authorisation code isn't recognised, it may be due to internet connection issues.

Remove a device

To delete a device, click the edit 'trash can' icon under the name of the device you would like delete. On the warning dialog click OK if you are sure you want to remove the device. To reconnect you will need to generate a new authorisation code and enter it on the device.


A better way to remove a device is to do it from the iPad itself. From the Sign In App's config mode, select Options then Remove device from site. This will remove the device but also return you to the app welcome screen, avoiding the error that will appear using the above method.

New site

You can easily add a new site from the Manage option in the top menu. Each site you create requires its own site subscription. To order, contact the Sign In App team on

© 2019 Sign In App is a product by All Things Code Ltd