Frequently asked questions

The Sign In App team is here to help with any questions you may have. Contact us either by phone, online chat or email and we will come back to you as soon as we can. For even quicker answers to your questions, the team has gathered together answers to our most frequently asked questions which you’ll find below. If we haven’t answered your question in the list below, please get in touch.

Frequently asked questions

Free Trial

Pricing and billing

Printing

Stands

Data security

Frequently asked questions

Free Trial

How do I sign up for a trial?

What hardware do I need to be able to try Sign In App?

What if I don’t have access to this hardware?

How long does the trial last for?

What is included in the trial?

I haven’t had time to use our trial, can I have an extension?

How do we order following our trial?

Will all my visitor data and settings be kept from my trial?

Pricing and billing

What’s the renewal cost for the site subscription?

Do site subscriptions auto renew?

What are your methods of payment?

How many site subscriptions do I need?

Can I connect more than one iPad to a site?

How do I add more sites?

How many staff can I set up?

Do you offer any discounts?

What additional costs are there?

Printing

Which printers are supported?

Are the printers black and white or full colour?

What are the different connection options?

Does it print sticky labels or paper for badge holders?

What are the ongoing print costs?

Can we use a custom badge template?

Stands

What are the stand options?

What colours are they available in?

Why do you recommend Bouncepad stands?

Can I have the home button covered?

How does the iPad charge while in the stand?

What iPads do the stands support?

How secure is the stand?

Data security

Where is my visitor data hosted?

How long is data retained for?

Is data encrypted?

How is my data backed up?

What happens to my data in the event of a disaster?

What does ISO27001 certification mean?

How is Sign In App GDPR compliant?

What is Cyber Essentials?

Have you completed the NHS Data Security & Protection Toolkit (NHS DSPT)?

Where can I find more information?