Incident management

Document incidents clearly and confidently

Incident management gives your team a reliable way to record, review, and respond to incidents with full context and clear records. Every detail is captured once and stored centrally, so teams can act consistently and make better decisions over time. Incident records don’t sit in isolation - they inform future sign-ins, support investigations, and strengthen workplace safety without adding complexity.

Incident records shouldn’t be fragmented or informal

In many organizations, incident tracking is inconsistent:

Notes are kept in emails or spreadsheets
Context is lost between sites or teams
Repeat issues aren’t visible early enough
Records are hard to retrieve during reviews or audits

This makes it harder to respond confidently and prevent recurrence. Proper incident management ensures incidents are captured consistently, linked to people and locations, and available when teams need them - without relying on memory or manual handover.

Accurate records. Informed action.

Capture incidents as they happen

Record safety issues, policy breaches, or security concerns with full context - who was involved, where it occurred, and what actually happened.

Link incidents to visitor & employee profiles

Attach incidents directly to individual profiles so teams have the right context the next time someone arrives on-site.

Add evidence & documentation

Upload notes, photos, and supporting files to build clear, audit-ready records for investigation and follow-up.

Flag individuals with watchlist alerts

Add people to your watchlist so teams get notified if they attempt to sign in again - preventing repeat issues before they reach the front door.

Enhanced incident insights

Cross-location visibility

If a person triggers an incident at one site, teams across all locations can access that information and respond appropriately.

Risk-aware screening

Incident history can inform on-arrival decision-making, strengthening proactive risk management during sign-in.

Enterprise-level safety intelligence

Incident trend reporting

View patterns, frequency, and recurring issues across locations to understand risks and improve policies.

Compliance-ready audit trails

Every record includes timestamps, attachments, and user actions for transparent reporting and regulatory alignment.

From incident to informed response

Incident recorded with full details
Evidence attached and reviewed
Profile updated with incident history
Option to flag future sign in attempts
Records retained and auditable

Designed for every organization

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Small businesses

Simple, structured incident logging.

Capture incidents quickly
Attach notes and evidence
Use watchlists to prevent repeat issues

Multi-site teams

Consistent handling across locations.

Share incident visibility across sites
Maintain a single source of truth
Reduce gaps between teams

High-trust environments

Stronger oversight for regulated operations.

Track incident patterns and trends
Inform screening and access decisions
Maintain defensible records

Public sector & education

Clear documentation to support safeguarding.

Record and review incidents consistently
Apply watchlists and alerts
Maintain audit-ready records

Experience clearer, safer incident management

Capture what matters, respond consistently, and protect your people with confidence.

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Frequently asked questions

Anything you need to document - security concerns, policy violations, disruptive behavior, safety events, or anything requiring follow-up. Incidents are stored securely and linked to the individuals involved.

Yes. You can add notes, photos, and supporting documents to build a complete incident record.

Authorized users can view linked incident records and will receive alerts if a watchlisted individual attempts to sign in again.

Yes. Teams with permission can view incidents across all sites, helping organizations respond consistently.

Incident records include timestamps, attachments, audit trails, and role-based permissions, supporting regulatory reviews and internal investigations.

Incident management is available on Enhanced and higher tier plans.

Core host notifications are available on all standard plans. Advanced capabilities such as advanced triggers are available on higher tiers. Check our pricing page for full feature availability.