Frequently asked questions

You can sign up online here. It only takes a minute and you’ll receive an email with a link to our user guide which will walk you through setting up the app and online portal.

You will need a PC or laptop with a modern web browser to access the Sign In App online portal. From the portal you can manage all your settings and configure your sign in experience. To experience signing in via an iPad, you’ll need access to an iPad that’s 4th generation (2013) or later. To sign in with our companion app, you’ll need an iPhone or Android device. Lastly, if you plan to print out a Sign In Point QR code, you’ll need a printer and a smartphone to sign in with.

If you’d like to see the iPad signing in process but don’t have access to an iPad, let us know and we can arrange a web demonstration to walk you through it.

The trial will end 15 days after you sign up.

The trial is unlimited, so includes all features and support. We also provide you with 10 free tokens to try out SMS notifications. You can set up as many staff, portal users and devices as required. We don’t add any trial notices or warnings to the iPad app, so you’re free to use Sign In App in your reception for the duration of your trial.

Please contact us and we’ll aim to extend your trial where possible to give you more time to review the app.

At any point during or after your trial, you can buy Sign In App online here. If you’ve had a trial, we will contact you to find out if you want to transfer your trial data over, or open a new account.

When you buy Sign In App, we’ll contact you and give you the option to transfer all your trial data, just the settings or set up a new account if you’d prefer to start again. It’s up to you.

To help reduce admin for you, we will store your payment card details and process your renewal automatically. You’ll receive advance notice by email 90 days before your renewal date and again at 75 days.

For faster service, we recommend online credit card payment (Visa, Mastercard or American Express). If you prefer to pay by invoice, manual processing times and additional checks may apply. However you choose to pay, you will have the option to provide a purchase order number.

Each location or office with a different postcode or zip code requires its own site subscription.

You can connect additional devices for each entrance at no additional cost, but if the buildings are located in different postcodes or zip code, each would require a site subscription.

If you’re an existing Sign In App customer, please contact us to add more sites, or place an order here and we will contact you to ask if you want the new site under your existing account or a new one.

There’s no limit to the number of staff who can use Sign In App. There are no limits to any visitor groups and companion app is a free download available to all your staff.

We believe Sign In App is great value for money. Email and live chat support is included in the price and our development team releases new features regularly at no extra cost. There are also no limits to the number of staff, devices or portal users you can add. We’ve priced the product to be as competitive as possible, so we’re unable to offer additional discounts unless you are purchasing 10 or more sites.

Sign In App supports several models from Brother’s QL range of label printers, but we recommend and supply the Brother QL-820NWB. This printer offers Bluetooth and Wireless connection options, plus it has a display on the printer itself and the ability to print in red with selected labels. Brother’s QL range of printers are fast, cheap to run and reliable. A full list of supported printers can be found here.

Brother QL’s are fast thermal printers which print in black and white. The QL-820NWB also has the option to print in red when paired with selected media. Thermal printing has all of the technology in the roll, so there aren’t any ink cartridges to buy.

Brother QL-820NWB printers can be connected by ethernet, wireless or bluetooth. If you connect by ethernet or wireless, both the iPad and printer must be on the same network. Connecting via Bluetooth is quick and easy but a printer can only be connected to one iPad at a time.

QL printers can print on to either sticky labels or paper depending on your preference. Just be sure to select the correct media. Badges printed to go in holders are designed to be 88mm wide by either 54mm tall, or 62mm tall, but this can be amended using a custom badge template.

The Brother QL range are thermal printers so they don’t require ink cartridges. The only ongoing cost is for the rolls of media which start at $19.10 for a 54mm roll that prints 340 badges onto paper.

Yes, Sign In App has several badge templates to choose from, but if you have your own template you would like to use get in touch and we’ll set this up for you free of charge.

We supply 11 different Bouncepad stands including freestanding and mounted options, so there’s something to suit every reception. Browse the full range here.

Bouncepads are available in either black or white.

Bouncepad are the market leaders in tablet accessories designed exclusively for business use. They are sturdy, secure and look great in receptions. We recommend and supply Bouncepads because their build quality means they stand up to continual use 24/7 in the most demanding environments. You can read more information about Bouncepads here.

We can supply your Bouncepad with the iPad home button covered, however we recommend leaving the home button open both for aesthetic reasons (it balances the camera opening on the opposite side) and to make administration of the device easier. With the app running in Apple’s Guided Access mode the home button is locked to prevent unauthorised access. Authorised personnel can enter the pin to access the iPad without having to remove the iPad from the secure enclosure.

All Bouncepads allow you to pass the iPad’s standard charging cable through either the neck or stand (depending on model). This means you can keep the device powered 24/7 without compromising the look of your reception or security. Sign In App’s night mode allows you to automatically dim the screen outside of work hours.

If you are using your own iPad, simply let us know what model it is when ordering your Bouncepad. We will supply the correct Bouncepad and fixing kit to suit your device. If you change your iPad at a later date for a new model, you can simply order a replacement fixing kit without replacing the whole stand (subject to screen size remaining the same).

Bouncepads are lockable from the back and come with two keys and a stainless steel or aluminium faceplate. For unmounted stand options, Bouncepads also support Kensington locks for added security.

Sign In App is a cloud based service hosted in Tier 4 data centres. When starting a trial or purchasing a subscription, you can select from one of six data storage regions; UK (London), EU (Stockholm), US (North Virginia or California), Canada (Montreal) and Asia-Pacific (Sydney). All visitor data and backups are stored and replicated within the region you select. Our data centres employ physical security and environmental controls to secure our infrastructure from physical threat or impact. Each site is staffed 24/7/365 with on-site physical security to protect against unauthorised entry.

You control how long your visitor and staff sign in history is retained for. Set the retention period for your account from 7 days to indefinitely in line with your privacy and GDPR policies.

All data is encrypted at rest and in transit over TLS 1.2. All backups are encrypted and passwords are hashed.

Your data is continually backed up and replicated between two data centres. All backups are encrypted and retained for 14 days.

During any disruption to the Sign In App service, your app will continue to operate in offline mode. We will notify all clients within one hour if an extended period of disruption is expected. All data is backed up and our disaster recovery procedures are outlined as part of our ISO27001 certification.

ISO 27001 is a specification for an information security management system (ISMS) as defined by the International Organization for Standardization (ISO). It’s a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes. Simply put, it ensures that an organisation strictly controls all aspects of information security. Sign In App Ltd is ISO27001 certified with certificate number 122520.

Sign In App acts as your data processor for visitor data. Our responsibilities include ensuring your data is secure, providing transparency around where the data is stored and providing features to allow you to control your data in line with your GDPR policies. Ethical data protection has always been a key part of Sign In App and the GDPR has only strengthened this since coming into force. With Sign In App you can set your own data retention rules, customise the data collected for each visitor type and present policies and opt-in options to visitors. You can also rest assured that your visitor data stays in the region you choose.

We also have an IASME certificate of assurance issued to us for GDPR compliance. This is attained following a self-assessment against the IASME governance standards which are verified by IASME.

Cyber Essentials is an official UK government-backed scheme that protects our organisation against a whole range of the most common cyber attacks.

SOC 2 Type II is a compliance and security attestation that verifies our controls for protecting customer data and its effective operation over time. It focuses on the Trust Services Criteria Security and is issued by an independent and external auditor. This report provides third-party assurance to our customers that we manage data securely and reliably.

Yes. You can find evidence of our submission here. The Data Security & Protection Toolkit is an on-line self assessment tool that allows organisations to measure their performance against the National Data Guardian’s 10 data security standards.

In the UK all organisations that have access to Patient data and systems must complete the NHS Data Security & Protection Toolkit. This provides assurance that they are practising good data security and that personal information is handled correctly. You can find more information about the NHS DSPT here.

We are continually introducing features to help you manage your staff and visitor privacy and security. If you require additional information, please contact us at privacy@signinsolutions.com.