Sign In App Documentation

The ID Scanning feature allows visitors to quickly scan a wide range of identity documents at the kiosk, automatically capturing key information like name, address, and date of birth to streamline the sign- n process. When combined with GuardDog, organisations in North America can perform real-time safety checks against national sex offender databases, helping create a safer and more secure environment for everyone on site.

ID Scanning

Our ID scanning feature allows you to configure specific Standard visitor groups to be prompted to scan their ID at the Kiosk when signing in. This feature supports over 2,500 identity documents from more than 140 countries including

• Passports & Visas
• National ID Cards
• Driver’s Licenses
• Residence & Work permits
• Social Security Cards
• Health Insurance Cards

This quick and seamless process will prompt the user to present their ID and will guide them to ensure it is positioned correctly to capture the information. Following a successful scan of an ID, the visitor's full name is populated during the sign in process, and the image of the ID that was captured, along with data recorded from the ID will be visible in the Sign In App Portal Today page and History report.

Requirements

The ID Scanning feature is an option in all ‘Enhanced’ & ‘Pro’ subscription plans. Apple iPad using iPadOS 13 or above iPad (Kiosk) app v4.5.0 or above

Enabling ID Scanning

The ID Scan setting can be enabled for individual Standard groups by going to Manage > Groups > Select group > Data & Privacy > ID Scanning and toggling Enable ID scanning on.

Using this feature

Once the feature is enabled for a group, when a visitor signs in, they will be prompted to have their ID ready for presenting to the Kiosk camera

The visitor's name scanned from the ID will then be pre-populated as their full name for the visit. Along with an image of the ID, the following information will also be recorded in the visit record.

• Full name
• ID Address
• ID DOB
• ID Expires
• ID Issued
• ID Document Ref

GuardDog (North America only)

Used in combination with the ID Scanning feature, GuardDog Safety check will perform a real time search for name and address details from scanned IDs across an aggregate live database of all US State & National databases of registered sex offenders listed at Home | Dru Sjodin National Sex Offender Public Website

This database is updated every day and provides Nationwide coverage, with access to sex offender registries across 50 U.S. states, Washington D.C, and U.S. territories

As the GuardDog database check happens in real time, you have full control over how you respond to an ID match. You can choose to automatically deny the sign in, and/or notify a staff member or group for further action.

With every visit and failed check logged in your sign in portal, you will always have access to a clear audit trail helping with compliance and creating a safer environment for everyone on site.

Enabling this feature

To enable the GuardDog sex offender check, first ensure that you have enabled the ID Scanning feature for the same group (see above). Once ID Scanning is enabled, go to Manage > Groups > Select group > Sign in options > Safety check

Here you can enable the GuardDog search feature and choose the desired behaviour based on a positive ‘match’ result from the sex offender database lookup.

Using this feature

When the GuarDogSafety check feature is enabled, once an ID has been scanned, we will check if the details scanned from the ID match any entries in the sex offenders database in real time.

If the name and address details match any records, the safety check will fail the entry criteria and based on your settings for the group, the system will either reject or accept the sign in.

Notifications

To send a notification to your staff when a GuardDog safety check has failed due to a database match, you can create a notification rule that will send a message by email, SMS, Slack, MS Teams or a webhook at Manage > Notifications > Add new